Returns & Warranty Policy

Returns Policy:

30-Day Return Policy: We offer a 30-day return policy from the date of purchase. If you are not satisfied with your purchase for any reason, you may return it within 30 days for a full refund or exchange. The item must be in its original condition, with all packaging and accessories included.

Return Procedure: To initiate a return, please contact our customer service team at returns@dunwyvern.com. You will be provided with a return authorization number and instructions on how to return the item.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Shipping Damage: In the rare event that your item arrives damaged due to shipping, please contact our customer service team immediately at customerservice@dunwyvern.com upon receipt. We will work with you to arrange for repair, replacement, or refund as quickly as possible. However, items damaged during shipping must be returned to us for inspection before a refund or replacement can be processed.

Refund Process: Once we receive the returned item, we will inspect it and process your refund or exchange within 10 business days. Refunds will be issued to the original payment method used for the purchase.

Warranty Policy:

Limited Warranty: We offer a 6-month limited warranty on all of our products. This warranty covers defects in materials and workmanship under normal use.

Warranty Coverage: Our warranty does not cover damage caused by accidents, misuse, or unauthorized modifications. It also does not cover normal wear and tear.

Warranty Claims: If you believe your product is defective and covered under warranty, please contact our customer service team at customerservice@dunwyvern.com. You may be required to provide proof of purchase and photos of the defect.

Warranty Remedies: Depending on the nature of the defect, we will either repair or replace the defective product at no additional cost to you. If the product is no longer available, we may offer a comparable replacement or a refund.

Exclusions: Our warranty does not cover damage resulting from improper installation, maintenance, or use contrary to the instructions provided.